Written Examination Test
Time 60 minutes, 50 points max.
Question 1 Classical Management Theory (10 p.) Max Weber analyzed bureaucracy as the most
logical and rational structure for large organisations because it is founded on
rational authority instead being founded on charismatic authority.
Explain the difference
between these two forms of authority and what in Weber's view makes bureaucracy
more efficient for large organisations.
Question 2 Modern
Management Theory (10 p.) Konusuke Matsushita, founder of National/Panasonic,
stated in the 1980s that "It is still in their heads. Thinking is
something for the boss, while the workers are using their screwdrivers. The
western managers really believe that this is the way to organize a company."
Explain the difference approach
of the "western" view as described by Matsushita and the Japanese management
ideas of the 1980s.
Question 3 Leadership (15 p.) Four main
styles of leadership are distinguished by Management theory: Authoritarian,
Charismatic, Laissez-faire and Cooperative/Consultive leadership.
What are the main
characteristics of this four leadership styles? Discuss how leaders using these
leadership styles will act in a crisis situation.
Question 4 Quality
Management (15 p.) Compare the following two definitions of
Quality Management:
"Quality management is
the integration of technical and management quality principles, practices,
processes and procedures to enable each person in an organization to provide
quality products and services, deliver value and contribute to the
organization's success."
(American Graduate University)
"Qualitätsmanagement ist die auf Qualität des
Ergebnisses bezogene Abfolge von Planung dessen, was erreicht werden soll
(darin enthalten auch die Bereitstellung der notwendigen Ressourcen), die
Ausführung der geplanten Tätigkeiten, die Prüfung, ob die Ausführung den
Vorgaben der Planung entspricht, und endlich die Korrektur etwa entstandener
Abweichungen zwischen IST und SOLL. Dieser Schritt beinhaltet auch die Verbesserung
des Entstehungsprozesses im Sinn von zukünftig weniger fehlerhafter, im
Idealfall fehlerfreier Herstellung."
(Boutellier/Masing München 1998)
What differences can you
find between the American and the German approach to Quality Management?
What are the differences
between Quality Management in Industrial production compared to the Tourism
industry?
Contact: wolfgang.arlt@fh-stralsund.de
Office: 1/132, Tel. (03831) 45 6961
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