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2. Sem 8036: Soft Skills |
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Conflict management
Possible reasons for conflicts: Personal: Lack of conflict experiences, mistrust, jealousy, bad mood, etc. Situational: Lack of communication, feeling of unfair treatment, loss of face, etc. Structural: Dependence, power struggle, struggle for resources, etc. Societal: Group antagonisms, class struggle
Conflicts are necessary and unavoidable. They can create new ideas and better solutions but only if managed in a proper and constructive way.
Forms of conflicts: Distribution conflict Role conflict Value conflict Methods conflict Goal conflict etc.
Open agenda vs. hidden agenda of conflicts: "This time I get the cake, you had it last time"
Open and hidden signs of conflicts: Spoken language and body language, action
Confrontation patterns: Example Germany: Voicing of existence of conflict, exchange of arguments, attempt to find compromise, attempt to find rule for future conflict situation (Cool - Hot - Cool)
Example China: Denying of existence of conflict, stressing of common ground, use of third parties, after establishment of winner: lenience by winner or without establishment of winner: abrupt stop of communication (Friendly - more friendly - friendly or break up)
Example "Shall we dance?" Japan 1996 and Remake R. Gere, J. Lopez 2004 The accountant Shohei Sugiyama (Kôji Yakusho) is feeling bored with his routine life, limited to hard work and stay at home with his wife Masako Sugiyama (Hideko Hara) and his teenager's daughter. One night, while traveling home by train, he sees the beautiful face of Mai Kishikawa (Tamiyo Kusakari) in the balcony of a dance school, and a couple of days later, he decides to visit the school and secretly take ballroom dance lessons every Wednesdays night. However, he becomes ashamed to tell his family his secret. Meanwhile, Masako feels the changes in the behavior of her happier husband, and hires a private eye to investigate whether Shohei is having an affair.
John Clark is a man with a wonderful job, a charming wife and a loving family, who nevertheless feels that something is missing as he makes his way every day through the city. Each evening on his commute home, John sees a beautiful woman, staring with a lost expression through the window of a dance studio. Haunted by her gaze, John impulsively jumps off the train one night, and signs up for dance lessons, hoping to meet her. At first, it seems like a mistake. His teacher turns out to be not Paulina, but the older Miss Mitzi, and John proves just as clumsy as his equally clueless classmates on the dance-floor. Even worse, when he does meet Paulina, she icily tells John she hopes he has come to the studio to seriously study dance and not to look for a date. But, as his lessons continue, John falls in love with dancing. Keeping his new obsession from his family and co-workers, John feverishly trains for Chicago's biggest dance competition. His friendship with Paulina blossoms, as his enthusiasm rekindles her own lost passion for dance. But the more time John spends away from home, the more his wife becomes suspicious. With his secret about to be revealed, John will have to do some fancy footwork to keep his dream going and realize what it is he really yearns for. |
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Contact:
Prof. Dr. Wolfgang Georg Arlt FRGS |
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