ITM Master 1. Sem.
9688 Seminar
International Tourism Master Forum

Queensland, Australia:

Authentic perception

https://www.youtube.com/watch?v=vJG698U2Mvo

https://www.youtube.com/watch?v=IGQmdoK_ZfY

Training videos

https://www.youtube.com/watch?v=zLiutSX4OmY

http://setupmyhotel.com/component/tags/tag/8-housekeeping-training.html

Guest view - anxiety

https://www.youtube.com/watch?v=ObnO8vy7Q_k

https://de.oyster.com/articles/45095-the-truth-behind-hotel-cleaning-practices-will-scare-you/

How to enhance the role of room attendants?

Would personalization “This room was cleaned for you by…” help?

Tipps?

Please discuss in groups!

  Contact: Prof. Dr. Wolfgang Georg Arlt FRGS
Bachelor and Master Program International Tourism Management
arlt@fh-westkueste.de, Office Schanzenstr. 8, Tel. 0481 8555-513