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Hawthorne II - The result
It was discovered that this increased
productivity was a result of the attention received by the group. In further
studies it was concluded that there
was no simple cause-and-effect relationship between working conditions and
productivity. Worker attitude was found to be important.
An extensive employee
interviewing program of 21,000 interviews was conducted to determine employee
attitudes toward the company and their jobs. As a major outcome of these
interviews, supervisors learned that an employee's complaint frequently is a
symptom of some underlying problem on the job, at home, or in the person's
past.
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Discuss:
Why would workers work harder / more
efficiently
simply because somebody
is studying them?
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Contact: wolfgang.arlt@fh-stralsund.de
Office: 1/132, Tel. (03831) 45 6961
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