ITM Bachelor 3. Sem
8076: Human Resource Management in Leisure and Tourism

Performance appraisal

To counter the critics, Performance appraisal today can take on new forms:

- Self-appraisal

- Peer appraisal

- Upward appraisal

- Customer appraisal (surveys, surveillance, mystery shopper)

Good appraisal meetings elements:

- Analysis of performance, not personality

- Appraisee does most of the talking

- Ends positively with agreed action plans

Bad appraisal meetings elements:

- Focus on failures and omissions

- Controlled by the appraiser

- Ends with disagreement between appraiser and appraisee

  Contact: Prof. Dr. Wolfgang Georg Arlt FRGS
Bachelor and Master Program International Tourism Management
arlt@fh-westkueste.de, Office 2.018, Tel. 0481 8555-513
Consultation hours (during lecture period): Tuesday 16.00 - 17.00 h