FH Stralsund - Leisure and Tourism Management - Prof. Dr. Wolfgang Arlt - SS 2002
4. + 6. Sem. Management Methods in the 21st century - Monday, 15.45-17.15 h / Tuesday, 14.00-15.30 h

 


 

 

 

 

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 (v10) Quality Management

 (1) Definitions of Quality Management

 (2) What is Quality and how to measure it?

 (3) From Quality Control and Quality Assurance to Quality Management

 (4) Presentation: "Swiss Tourism Quality Offensive in Saas Fee"

 (5) Discussion: Quality Management in LTM

  

 Contact: wolfgang.arlt@fh-stralsund.de  Office: 1/132, Tel. (03831) 45 6961

 
 
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