Prof. Dr. Wolfgang Georg Arlt
International Tourism Management

 

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3rd Sem. ITM
8083: Soft Skills (PE): Communication Skills
           Fr 14.00-19.00 h, H 02

 

  3 groups (1, 2, 3)

 

  Calendar

  

  Group 1 Group 2

Group 3
Session 1 16.10. 12.10.

20.11.
Session 2 6.11. 23.10.

8.12. 14.00-19.00 h
Session 3 27.11. 14.12. 8.15-13.15 h

11.12.
Session 4 8.12. 8.15-13.15 h 15.1. (together with Group 3)

15.1.
Session 5 18.12. 29.1. (together with Group 3)

29.1.

 

 

  Content

 

  1st Unit (14.00-15.30 h) 2nd Unit (15.45-17.15 h) Unit (17.30-19.00 h)
Session 1 Organization, Program, Introduction Arlt, Students
Lecture: Communication (Handout Samowar / Porter / Stefani)

Communication skill test
Development in two groups

Communication skill test I+II
Session 2 Diversity Management Diversity Management Simulation
Development in two groups

Diversity Management Simulation I+II
Session 3

Conflict Management

Conflict Management Simulation
Development in two groups

Conflict Management Simulation I+II
Session 4 Communication techniques: Six Hats revisited Workshop preparation: Review of topics Workshop preparation in two groups

Session 5

 Workshop presentation 1 Workshop presentation 2

Summing Up, Feedback

 

Groups

 
 
 
 
 

 

Contact: Prof. Dr. Wolfgang Georg Arlt, Study Program Director
Bachelor and Master Program International Tourism Management
arlt@fh-westkueste.de, Office 2.018, Tel. 0481 8555-513
Consultation hours (during lecture period): Wednesday 11.00 - 12.00 h
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